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About FASTBanking | Getting Started
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Your First Call | Obtaining Information
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FASTBanking is Convenient
- Private - Easy |
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You get fast and accurate information about your
checking, savings, or loan accounts any time you need it. You can
access your account from home, the office, even your car-anywhere a
touch-tone phone is available. Your User ID and a password
of your choosing are all you
need. A recorded voice will guide you through the automated menus to the
information you need, in English and other languages. |
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Just one phone call provides you with access
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ACCOUNT BALANCE
Inquire on all your account balances, available funds, or your
latest deposit.
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ADDITIONAL ACCOUNT INFORMATION
Get the information you need on posted checks and deposits,
electronic transfers, ATM transactions, interest postings, maturity
dates and interest rates on loans, CDs or money market accounts.
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SPECIFIC CHECK INQUIRY
Find out when a specific check cleared, if at all, and for what
amount.
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TAX INFORMATION
Receive information about interest income.
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RECEIVE A FAX
Obtain your checking account summary and transaction summary since
your last statement (provided you have access to a fax machine).
There is a nominal fee of $1.50 for this service.
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THERE'S MORE!
When you call, you can have the option of getting all this
information in various languages!
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FUNDS TRANSFER REQUEST
Transfer money from one account to another or make a loan payment (a
visit to your nearest branch is required to start this feature).
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Getting Started |
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Have the following information ready:
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Bank Access Code - 325
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Your Social Security Number
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The last four digits of one of your checking,
savings, or loan account numbers
Your Account Numbers:
Below are examples of account numbers from various accounts which can
help you to locate the last four digits needed.
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Your First Call |
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Dial 1-800-588-1080
FASTBanking will say, "Please enter your three-digit access code
followed by the pound sign." The pound sign (#) is located on the
lower right corner of your phone's keypad.
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Enter 325 on the phone's keypad
Enter your bank access code (325) and press the (#) sign. Enter
your Social Security number and press the (#) sign. FASTBanking
will say, "Please enter your four digit password followed by the
pound sign, or if this is your first time calling, please enter the
last four digits of an account number, followed by the pound sign."
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Enter the last four digits of an account number
and press the (#) sign.
For example, 1234#.
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Follow the FASTBanking prompts to enter a
"password."
This is a special code that further identifies you to the system.
It will be used during all future calls you make to FASTBanking.
** Once you activate FastBanking, you will be
mailed a User ID to log on with the password you created. |
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Creating Your Password |
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Your password must have four digits, but not the
same four digits. For example, 4422 or 4442 are okay, but 4444 is
not okay
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After entering your password, FASTBanking will ask
you to re-enter it. The password you enter the second time must
match the first one
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Adding Accounts |
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You may now, or at anytime in the future, add other
accounts to FASTBanking. To link additional accounts to FASTBankling,
choose Option 4 and be ready to enter the last four digits of the
desired account number. That account will be added to the list of
accounts available to you. Only accounts having the same Social
Security number may be linked. Contact a customer service
representative if you have any questions. |
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Obtaining Information |
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Once you are on the system, you will hear all or part
of the following "voice menu" (based on you account types).
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CHECKING (PRESS 1) |
SAVINGS (PRESS 2) |
- Balance
- Recent Transactions
- Specific Check Information
- Interest and Tax Information
- Date and Amount of:
Last deposit
Last interest
Last EFT
Last ATM
- Fax
- Transfer Funds
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- Balance
- Recent Transactions
- Rate and/or Maturity Date
- Interest and Tax Information
Date and Amount of:
Last deposit
Last interest
Last EFT
Last ATM
- Transfer Funds
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LOANS (PRESS 3) |
OTHER (PRESS 4-9) |
- Principal and Escrow Balance
- Payment Information
- Rates
- Interest and Tax Info
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